(Last Updated: April 2026)
These Terms of Use (collectively the «Terms») set forth the legally binding terms and conditions which are applicable to your use of any of the Applications («App» or «Apps») or Websites from Crossmind FZС LLC («Service»). In this policy, Crossmind FZС LLC may also refer to «Crossmind», «We» or «Us».
Please be reminded that the Terms constitute an agreement between you and Us. Therefore, we encourage you to carefully familiarize yourself with the Terms. By installing, accessing or using the Service you confirm that you have read and understood the Terms and any other documents referred to herein, including without limitation our Privacy Policy, and that you agree to be bound by the Terms. You represent and warrant that you have the right, authority and capacity to accept these Terms and to abide by them and that you have fully read and understood the Terms. Your use of the Service constitutes your acceptance of the Terms. Consequently, if you do not accept or understand the Terms, please do not use, install, access or register with the Service (including any software or application forming part of the App). If you do not agree to these Terms, you are not entitled to use the Service, in which case you must promptly uninstall and delete all copies thereof.
From time to time, we may modify or amend the Terms. If we make changes to these Terms, we will provide notice of such changes by posting a notice inside the Service and updating the «Last Updated» date above. If you continue to use the Service following such a posting, you accept any such change or modification.
AGREEMENT
1.1 License
Subject to the terms of this Agreement, Crossmind grants you a non-transferable, non-exclusive, license to (a) use for your personal use, and (b) copy, for the purpose of downloading, installing and executing, the number of copies for which you are authorized by the download site of each Service on a device that you own or control for your use (the «License»).
1.2 Certain Restrictions
The rights granted to you in this Agreement are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit any Service; (b) you shall not modify, translate, adapt, merge, make derivative works of, disassemble, decompile, reverse compile or reverse engineer any part of the Service, except to the extent the foregoing restrictions are expressly prohibited by applicable law; (c) you shall not access any Service in order to build a similar or competitive service or application; (d) except as expressly stated herein, no part of any Service may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, or (e) you shall not remove or destroy any copyright notices or other proprietary markings contained on or in any Service. Any future release, update, or other addition to functionality of any Service (including in-App purchases, additional levels, and gameplay enhancements) shall be subject to the terms of this Agreement, unless otherwise provided in terms associated with such addition. All copyright and other proprietary notices on any Service content must be retained on any copies.
1.3 Local Laws
You are solely responsible for compliance with all applicable laws, including without limitation export and import regulations.
1.4 Modification
Crossmind reserves the right, at any time, to modify, suspend, or discontinue the Service or any part thereof with or without notice. You agree that Crossmind will not be liable to you or to any third party for any modification, suspension, or discontinuance of any Service or any part thereof.
1.5 Ownership
Services provided to you are licensed to you and not sold. Crossmind (and its licensors, where applicable) owns all right, title and interest, including all related intellectual property rights, in and to all Services, excluding your User Content (defined below). This Agreement is not a sale and does not convey to you any rights of ownership in or related to any Service. The Crossmind name, logo, and the product names associated with the Service belong to Crossmind (or its licensors, where applicable), and no right or license is granted to use them by implication, estoppel or otherwise. Crossmind (and its licensors, where applicable) reserves all rights not granted in this Agreement.
2. SERVICES
2.1. We serve as an intermediary in arranging the testing of programs, games, applications, and other development products promoted as goods (hereinafter referred to collectively as the “Product”). Such testing is conducted at the request of a development company, agency, or any advertising party (hereinafter — “Partner”), and involves Service Users in participating in testing, completing offers, and performing tasks for rewards.
We have no control over the Products, how they function, or the content and features they offer, and we disclaim any responsibility for them.
2.2. The Service reserves the right, at its sole discretion and without prior notice, to modify, update, suspend, or remove any games, tasks, features, or other elements of the platform. This includes, but is not limited to, the addition of new games and tasks, changes to the structure, conditions, or availability of existing tasks, as well as changes to the reward value associated with their completion. Any changes of Service or functions added to the Services will automatically be governed by these Terms.
The Service also reserves the right to introduce, modify, or discontinue any platform functionalities, including but not limited to timers, boosters, and other engagement or progression mechanisms, as well as any related features, at any time at its sole discretion.
2.3. You must not use any methods or technologies, including VPN service, proxy, emulator, virtual machine, traffic masking tools, or any other technology intended to conceal, falsify, or manipulate location, bots or other automated means to generate installs, clicks, completions, gameplay time, engagement, and you must not manipulate or artificially inflate progress within the Product. We may employ various technologies to protect our platform, prevent fraudulent actions, confirm your geographic location, and limit access to the Services from certain regions.
We reserve the right to monitor the Service. If any such activities are identified, we may, at our sole discretion, suspend or terminate the User’s account, withhold any rewards, and/or restrict the User’s access to certain tasks, games, or other features of the Service.
2.4. The provision of gift cards shall not be considered by the User as wages or compensation for work performed. Accordingly, User participation in testing, completing offers, and performing tasks is voluntary and does not create any employment, contractor, agency, or other contractual relationship between the Service and the User. Coins credited within the Service do not constitute money or any monetary equivalent.
The Service operates as a platform for testing, completing offers, and performing tasks for rewards. In this regard, the Service does not act as an employer, contractor, employment agency, or job placement intermediary, and User participation does not create any contractual obligations typical of employment or civil law relationships.
REGISTRATION AND ACCOUNT
3.1 To register as a User on the Service:
Please, do not use our Service if you do not meet these requirements.
If we discover that you use our Service and you are younger than the required age, we will terminate your account. You may be requested to verify your identity before you are authorized to submit Content for posting.
If you become aware that a child is using our Service in violation of these Terms, please contact us at support@crossmind.ae and we will take necessary actions to address the issue.
If we require additional information about you, you will be required to provide such information or verification records as we require.
3.2 Registration
If the User encounters an error during registration, they may contact our Support Team at support@crossmind.ae
The user’s account includes an account deletion feature. It permanently removes all user information, including accumulated coins — balance and progress.
The User may activate the gift card redemption feature only after completing email verification. Email verification is initiated once the User provides their email address in the “Personal Information” section. The User subsequently receives an email containing a verification link, which must be followed to confirm the email address. Upon successful verification, the account registration process is deemed complete, and the User becomes eligible to redeem gift cards using earned coins.
Users give us a non-exclusive, non-transferable, non-sublicensable, and royalty-free license to use and reproduce usernames,and content for promotional and marketing purposes as otherwise described herein or in our Privacy Policy.
4. СOINS AND REWARDS
4.1. Users of the Service receive coins as a reward for performing certain actions within the Service, including using Products available through the Service, achieving designated in-Product progression milestones, completing tasks (such as surveys, educational activities, or inviting new users), as well as making in-Product purchases.
4.2. In the “Discover” section, the User is shown a list of available Products that include associated tasks. When selecting a Product, the User is redirected to a page describing the available tasks related to in-Product progression (for example, reaching specific levels or completing other in-Product objectives). This page includes a “Start testing” button. Upon clicking this button, the User is redirected to an application store (e.g., Google Play) to install the relevant Product. After installing and using the Product, the User completes the required task conditions and returns to the Service. Based on data received from the Products, the Service records task completion and credits coins to the User’s account in accordance with the Service’s established rules.
Coins credited through the Service are not valid for participation in any other programs and may not be used in combination with any third-party programs.
A portion of coins may be available to the User upon initial access to the Service and may also be granted subsequently through specific features of the Service.
4.3. Each User reward is subject to verification. Completion of a task by the User does not, in itself, guarantee receipt of a reward. Rewards are granted only upon confirmation that the task has been properly completed, including sufficient progression through required levels (where applicable) and full compliance with all task conditions recorded by the Service.
4.4. Rewards may be subject to delays and may also be declined, cancelled, or revoked. The Service provides only estimated timeframes for reward distribution, and the actual receipt time may be extended due to circumstances beyond the Service’s control.
To reflect credited rewards, as well as updated balance or progress status, the User may be required to refresh or restart the application.
The grounds on which a User may not receive a reward include, but are not limited to, the following:
If the User believes that a reward has been credited incorrectly, they are entitled to contact Support support@crossmind.ae .
4.5. Coins are not exchangeable for cash and may not be resold, exchanged, or refunded for monetary value.
4.6. Payouts
In the “Payouts” section, the User may exchange coins earned as rewards for gift cards. The accrual of coins may depend on the Service’s technical ability to receive and process usage data provided by Partners.
The “Payouts” section is a catalogue of available gift cards intended for coin redemption. This section displays the current list of gift cards available to the User, depending on their balance and the Service’s conditions.
Each gift card includes information about its denomination and applicable terms, and may be selected by the User to proceed with the redemption of accumulated coins in accordance with the Service’s established rules. The availability of specific gift cards may depend on region, offer availability, technical limitations, or other conditions determined by the Service.
When the User selects a gift card, the Service generates and sends a request to its server containing the identification number of the selected gift card.
Based on this identifier, the Service’s server retrieves the prepaid gift card code from the Partner.
Upon successful retrieval, the Service sends the gift card code to the User’s verified email address provided and confirmed during account registration.
4.7. Gift card
A “gift card” within the Service does not refer to a physical item or visual card, but rather to a unique digital code intended for activation with the relevant Partner.
The Service provides the User with a unique gift card code [GIFT_CARD_CODE], which is sent to the User’s verified email address.
The User independently enters the received code with the relevant Partner during checkout or balance top-up. Upon successful activation, the gift card value is credited to the User’s account with the Partner and may be used for purchases in accordance with the Partner’s terms.
4.8. The Service is not responsible for the proper performance of obligations by Partners or any third parties, including, but not limited to, gift card providers and sellers. In the event of any issues related to Products, including Product content, in-Product advertising, purchases, as well as messages and transactions within the Product, the User must contact the relevant Partner directly.
4.9. The Support Team reserves the right to request additional information necessary to investigate and resolve disputes, including but not limited to screenshots, device information, User profile data, and other relevant details. Following such review, the Support Team may decide in favor of either the User or the Service. Contacting Support does not guarantee that a reward will be granted in disputed cases.
4.10. The User acknowledges and agrees that the Service does not control and is not responsible for the actions of Partners or gift card sellers. The Service is not affiliated with, partnered with, or endorsed by any third parties providing gift cards, including brands and sellers listed on the gift cards.
The Service is not responsible for loss, theft, or malfunction of rewards, except where such issues are directly caused by the Service’s wilful misconduct or gross negligence.
5. USER CONTENT
5.1 User Content
User Content of a user means any and all content that such user creates, uploads, distributes, or otherwise provides via any Service. You are solely responsible for your User Content. You assume all risks associated with use of your User Content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of your User Content that makes you or any third party personally identifiable. You hereby represent and warrant that your User Content does not violate the Acceptable Use Policy (defined below). Crossmind is not obligated to backup any User Content and User Content may be deleted at any time. You are solely responsible for creating backup copies of your User Content if you desire.
5.2 License
By uploading, distributing, or otherwise using your User Content with any App, you automatically grant, and you represent and warrant that you have the right to grant, to Crossmind an irrevocable, nonexclusive, royalty-free and fully paid, worldwide license, with the right to grant sublicenses, to reproduce, distribute, publicly display, publicly perform, prepare derivative works of, incorporate into other works, and otherwise use your User Content, solely to display your User Content on any App.
5.3 Feedback
If you provide Crossmind any feedback or suggestions («Feedback»), you hereby assign to Crossmind all rights in the Feedback and agree that Crossmind shall have the right to use such Feedback and related information in any manner it deems appropriate. Crossmind will treat any Feedback you provide to Crossmind as non-confidential and non-proprietary. You agree that you will not submit to Crossmind any information or ideas that you consider to be confidential or proprietary.
5.4 Acceptable Use Policy
The following sets forth Crossmind’s «Acceptable Use Policy»:
(1) You agree not to use any App to upload, distribute, or otherwise use any User Content (a) that violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (b) that is tortious, trade libelous, defamatory, false, or intentionally misleading, (c) that is harassing, abusive, threatening, harmful, vulgar, obscene, or offensive, or that contains pornography, nudity, or graphic or gratuitous violence, or that promotes violence, racism, discrimination, bigotry, hatred, or physical harm of any kind against any group or individual, or is otherwise objectionable, (d) that is harmful to minors in any way; (e) that constitutes unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise; or (f) that violates of any law, regulation, or contractual obligations.
(2) You agree not to use any App to: (a) upload or distribute any computer viruses, worms, malicious code, or any software intended to damage or alter a computer system or data; (b) collect information or data regarding other users, including e-mail addresses, without their consent (e.g., using harvesting bots, robots, spiders, or scrapers); (c) disable, overly burden, impair, or otherwise interfere with servers or networks connected to Apps (e.g., a denial of service attack); (d) attempt to gain unauthorized access to the Site or App or servers or networks connected to Apps (e.g., through password mining); or (e) interfere with another users use and enjoyment of any App.
5.5 Enforcement
We reserve the right (but have no obligation) to review any User Content in our sole discretion. We may remove or modify your User Content at any time for any reason in our sole discretion with or without notice to you.
6. TERM AND TERMINATION
6.1 This Agreement commences on the date you accept this Agreement (as described in the preamble) and will remain in full force and effect while you use the Service, unless earlier terminated in accordance with this Agreement.
6.2 Notwithstanding the foregoing, if you used any Service prior to the date you accepted this Agreement (as described in the preamble), you hereby acknowledge and agree that this Agreement commences on the date you first use any Service (which ever is earlier and which may be prior to the Agreement Version Date) and will remain in full force and effect while you use any Service, unless earlier terminated in accordance with this Agreement.
6.3 We may (a) suspend your rights to use any Service, and/or any related services or (b) terminate this Agreement, at any time for any reason at our sole discretion with or without notice to you, including if we in good faith believe you have violated the Acceptable Use Policy or any other provision of this Agreement. Without limiting the foregoing, Crossmind reserves the right to terminate its Agreement with any user who repeatedly infringes third party copyright rights upon prompt notification to Crossmind by the copyright owner or the copyright owner’s legal agent.
6.4 Upon termination of this Agreement, your right to use the Service will automatically terminate immediately. You understand that any termination may involve deletion of your User Content associated therewith from our live databases. Crossmind will not have any liability whatsoever to you for any termination of this Agreement, including deletion of your User Content. Even after this Agreement is terminated, the following provisions of this Agreement will remain in effect: Sections 1, 6, 7, 8, 9 and 10.
7. INDEMNITY
You agree to defend, indemnify and hold harmless Crossmind (and its suppliers) from and against any claims, suits, losses, damages, liabilities, costs, and expenses (including reasonable attorney’s fees) brought by third parties resulting from or relating to: (i) your use of any Service, (ii) your User Content, or (iii) your violation of this Agreement. Crossmind reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Crossmind and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of Crossmind. Crossmind will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
8. THIRD PARTIES
8.1 Application Stores
You acknowledge and agree that the availability of the App is dependent on the third party from which you received the Service, e.g., the Apple App Store or Google Play («Application Store»). You acknowledge that this Agreement is between you and Crossmind and not with the Application Store. The Application Store is not responsible for the App, the content thereof, maintenance, support services, and warranty therefor, and addressing any claims relating thereto (e.g., product liability, legal compliance, or intellectual property infringement). You agree to pay all fees charged by the Application Store in connection with App (if any). You agree to comply with, and your license to use App is conditioned upon your compliance with, all applicable third party terms of agreement (e.g., the Application Store’s terms and policies) when using App. You acknowledge that the Application Store (and its subsidiaries) are third party beneficiaries of this Agreement and will have the right to enforce this Agreement.
8.2 Third Party Services
Crossmind may permit certain third party applications to provide content through the Service(«Third Party Services»). The Service may be used to send content provided by the Third Party Service between users who have the Third Party Service installed on their device. When you do so, Crossmind will share information with the Third Party Service as described in the Crossmind’s Privacy Policy. Crossmind is not responsible for and does not control Third Party Services. Crossmind provides these Third Party Services only as a convenience to you. Crossmind has no obligation to review or monitor, and does not approve, endorse, or make any representations or warranties with respect to Third Party Services. You use all Third Party Services at your own risk. When you access a Third Party Service, the applicable third party’s terms and policies apply, including the third party’s privacy policies. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction in connection with any Third Party Services.
8.3 Other Users
A Service may contain User Content provided by other users of the App. Crossmind is not responsible for and does not control User Content. Crossmind has no obligation to review or monitor, and does not approve, endorse, or make any representations or warranties with respect to User Content. You use all User Content and interact with other users at your own risk. Your interactions with other users are solely between you and the other user and we are under no obligation to become involved. You agree that Crossmind will not be responsible for any liability incurred as the result of any such interactions.
8.4 Release
You hereby irrevocably and unconditionally release and forever discharge Crossmind (and its suppliers) from any and all claims, demands, and rights of action, whether now known or unknown, which relates to any interactions with, or act or omission of, any Third Party Service, other Apps users, or Third Party Advertisers. IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542 IN CONNECTION WITH THE FOREGOING, WHICH STATES: «A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.»
9. DISCLAIMERS
9.1 SERVICES ARE PROVIDED «AS-IS» AND AS AVAILABLE AND CROSSMIND (AND ITS SUPPLIERS) EXPRESSLY DISCLAIM ANY WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT. CROSSMIND (AND ITS SUPPLIERS) MAKE NO WARRANTY THAT ANY SERVICE: (A) WILL MEET YOUR REQUIREMENTS; (B) WILL BE
AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; OR (C) WILL BE ACCURATE, RELIABLE, COMPLETE, LEGAL, OR SAFE.
9.2 SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
10. LIMITATION ON LIABILITY
10.1 IN NO EVENT SHALL CROSSMIND (OR ITS SUPPLIERS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFIT OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THIS AGREEMENT OR CROSSMIND’S PRIVACY PRACTICES, ANY SERVICE, EVEN IF CROSSMIND HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, ANY SERVICE IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA RESULTING THEREFROM. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, CROSSMIND LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT OR CROSSMIND PRIVACY PRACTICES (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO THE AMOUNT YOU’VE PAID CROSSMIND IN THE PRIOR 12 MONTHS (IF ANY). IN NO EVENT SHALL CROSSMIND’S SUPPLIERS HAVE ANY LIABILITY ARISING OUT OF OR IN ANY WAY CONNECTED TO THIS AGREEMENT.
10.2 SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OF CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.
11. GENERAL
11.1 Changes to this Agreement
This Agreement is subject to occasional revision, and if we make any substantial changes, we may notify you by prominently posting updates of the changes on our Site. These changes will be effective immediately for new users of our Service. Continued use of our Services following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. The date on which the latest update was made is indicated at the top of this document. We recommend that you print a copy of this Agreement for your reference and revisit this webpage from time to time to ensure you are aware of any changes.
11.2 Notice
Any notice provided to Crossmind pursuant should be sent to: support@crossmind.ae
11.3 Severability
If any provision of this Agreement is, for any reason, held to be invalid or unenforceable, the other provisions of this Agreement will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law.
11.4 Entire Agreement
This Agreement is the final, complete and exclusive agreement of you and Crossmind with respect to the subject matters hereof (including all Service) and supersede and merge all prior discussions and agreements between the parties with respect to such subject matters (including any prior End
User License Agreements and Terms of Service or Privacy Policy. Our failure to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. The section titles in this Agreement are for convenience only and have no legal or contractual effect. The word including means including without limitation. Your relationship to Crossmind is that of an independent contractor, and neither party is an agent or partner of the other. This Agreement, and your rights and obligations herein, may not be assigned by you without Crossmind prior written consent, and any attempted assignment in violation of the foregoing will be null and void. Crossmind may assign this Agreement in connection with a merger, acquisition, reorganization or sale of all or substantially all of its assets, or other operation of law, without your consent. The terms of this Agreement shall be binding upon assignees.
11.5 Governing Law and Resolution of Disputes
The English Law, without regard to or Services of its conflict of law provisions, will govern these Terms, and any claim, cause of action or dispute arising out of or relating to these Terms will be brought solely in the Court of Dubai International Finance Centre. You hereby consent to the jurisdiction of and venue in such court and waive any objection as to inconvenient forum.